All users of VirtualInvestorPLUS services, and all customers upon signing up for
VirtualInvestorPLUS services, agree to comply with VirtualInvestorPLUS Terms of
Use ("TOU"). The TOU are not exhaustive and VirtualInvestorPLUS reserves the right
to add, delete, or modify any provision of its TOU at any time without notice, effective
upon either the posting of the modified TOU to
www.virtualinvestorplus.com or notification
of the modified TOU. Any complaints about a customer’s violation of the TOU should
be sent to
abuse@virtualinvestorplus.com.
The TOU supersedes any other agreement with VirtualInvestorPlus, whether written,
oral, by conduct, or otherwise.
Refund Policy
VirtualInvestorPLUS.com carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. The following services do not qualify for the 30-Day Money Back Guarantee: additional items and services; domain name registration; items and services ordered through the reseller program and overage fees.
Our refund policy does not apply to any additional items or services. This includes but is not limited to Domain Registration and Dedicated services, as well as Reseller programs, or any fees associated with these accounts. No refunds are available after 30 days.
In order to cancel service, you are required to send a written notice to the VirtualInvestorPLUS Billing Team via Email, Fax, or Regular Mail. You will find our contact information on the company website at http://www.virtualinvestorplus.com. You may cancel service by going online to http://www.virtualinvestorplus.com/contact.aspx and submit your request to the Billing Department. If you require assistance, you may call Customer Support on Monday through Friday, 8:00 A.M. to 5:00 P.M. Eastern Time, at (866) 903-5833. VirtualInvestorPLUS billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact VirtualInvestorPLUS Billing Team via email at billing@virtualinvestorsplus.com. We suggest you print a copy of your cancellation request and save for your records.
The 30-day money back guarantee does not apply to account renewals or trial users.
Accounts cancelled/terminated by VirtualInvestorPLUS for violating our Terms of Use do not qualify for the 30-Day Money Back Guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
Please allow 4-6 weeks for refunds of check or money order payments.